Serve everyone: accessible services for disabled customers and community members
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Disabled people use every service your organisation offers: the counter, the phone line, the website, the building and the events. When any one of them is not accessible, a person is shut out, and sometimes left without a safe way to get help. This course shows you what accessible service looks like and how to respond when someone asks for a change or tells you something is not working. It keeps people safe by making sure no one has to choose between their access and their dignity.
Five modules and a course check.
Written for Australia. The law, services and support lines in this course are Australian. Outside Australia, check your own law.
Currently being reviewed by experts
This course is live while subject experts review it. If you notice something that needs changing, tell us through the course review page.
