Model policies

How we run an organisation

Values, conduct, governance, complaints, publishing and the laws the policies follow.

1. 1.1Our valuesHow Just Gold's four values guide conduct, communication, collaboration and strategy, and what counts as a breach.
2. 1.2Code of conduct and ethicsThe conduct expected of everyone Just Gold engages, the work we refuse, and what happens when the code is breached.
3. 1.3Roles and accountabilityWho is responsible for what at Just Gold, how decisions are delegated and how issues are escalated.
4. 4.1Complaints and feedbackHow Just Gold receives, acknowledges, investigates and resolves complaints and feedback from clients, communities and the team.
5. 4.2Whistleblower policyWhat serious wrongdoing can be reported, how to report it, the protections for people who report and how reports are reviewed.
6. 4.3Editorial and content standardsThe ethical standards Just Gold applies to everything it publishes, including consent, review and corrections.
7. 4.4Social media useRules for posting on behalf of Just Gold, personal social media use, moderation and breaches.
8. 10.1Linked acts and legal standardsThe Australian legislation and international frameworks Just Gold's policies align with.
9. 10.2Compliance roles and responsibilitiesWho holds which compliance responsibilities at Just Gold, from the CEO to every staff member and contractor.
10. 10.3Monitoring and reporting obligationsThe registers, logs and triggers Just Gold uses to track and report compliance.
11. 10.4Policy review and continuous improvementHow often Just Gold reviews its policies, what triggers an interim review and how changes are approved.

How we look after people

Working conditions, leave, wellbeing, discrimination, accessibility and adjustments.

1. 2.1Working at Just GoldThe minimum conditions and cultural expectations for everyone who works at Just Gold, including onboarding and exit.
2. 2.2Flexible work and wellbeingJust Gold's approach to hybrid, remote and flexible work, and its commitments on wellbeing.
3. 2.3Discrimination, bullying and harassmentWhat counts as discrimination, bullying and harassment at Just Gold, what is expected of everyone, and how incidents are reported and handled.
4. 2.4Family and domestic violence supportThe leave, flexibility and confidential support Just Gold provides to people affected by family and domestic violence.
5. 2.5Parental leaveJust Gold's inclusive paid parental leave for birth, adoption, surrogacy and kinship care.
6. 2.6Diversity and intersectionalityJust Gold's intersectional approach to workplace inclusion, with commitments and examples in practice.
7. 8.1Accessible communication formatsThe minimum accessibility standards for Just Gold communication and the alternative formats it provides.
8. 8.2Inclusive events and service designThe accessibility requirements for Just Gold events and the principles for designing inclusive services.
9. 8.3Reasonable adjustments and accommodationsThe workplace adjustments Just Gold provides, how to request them and what managers must do.
10. 8.4Language, translation and community reachHow Just Gold makes its content and engagement linguistically and culturally accessible.

How we keep people and information safe

Privacy, conflicts of interest, risk, crisis response, safeguarding and reporting concerns.

1. 3.1Privacy (internal and external)How Just Gold collects, stores, uses and deletes personal, cultural and sensitive information, and how breaches are handled.
2. 3.2Conflict of interestWhat counts as a conflict of interest at Just Gold and how conflicts are declared, recorded and managed.
3. 3.3Credit card useAcceptable use of Just Gold credit cards, what is not allowed and how spending is checked.
4. 5.1Crisis responseWhat counts as a crisis for Just Gold and the five step process for responding to one.
5. 5.2Risk managementThe types of risk Just Gold manages and how risks are assessed, recorded and escalated.
6. 9.1Conduct in client and community settingsThe professional boundaries Just Gold expects in every client and community setting.
7. 9.2Working with children, young people and vulnerable groupsJust Gold's minimum requirements and safeguarding principles when working with children, young people and people experiencing vulnerability.
8. 9.3Consent, privacy and representationWhat informed consent means at Just Gold and how people's stories and identities are represented.
9. 9.4Escalation of concerns and incidentsWhat concerns and incidents must be reported, how to report them and the timelines for response.

How we buy and our impact

Modern slavery, the environment, suppliers and social procurement.

1. 6.1Modern slaveryJust Gold's commitments and due diligence steps to identify and eliminate modern slavery in its operations and supply chain.
2. 6.2Environmental policyHow Just Gold reduces its environmental footprint across travel, procurement, events and digital work.
3. 7.1Supplier screening and selectionThe minimum standards Just Gold expects of suppliers, the suppliers it prefers and the tools it uses to assess them.
4. 7.2Ethical procurement principlesThe ethical and social justice principles Just Gold applies to every procurement and budgeting decision.
5. 7.3Social procurement and local sourcingThe businesses Just Gold prioritises in social procurement, and its local sourcing commitments.
6. 7.4Supply chain transparency and riskWhat Just Gold expects of its suppliers, the warning signs it watches for and how it responds to supply chain risk.

About the handbook

1. Scope and applicabilityWho this policy handbook applies to, who owns it and how often it is reviewed.
2. Glossary and toolsPlain language definitions of the key terms used across Just Gold's policies, and the tools and templates that support them.