Handling complaints well: a course for managers
Peer reviewExpert review
Comment on this course or on how Learn works until 25 March 2027. Leave a comment
When someone raises a complaint, how their manager responds decides whether they feel safe to speak again, and whether the harm stops. This course gives managers a fair, steady way to receive a complaint, choose a pathway, protect everyone involved and learn from it.
Four modules and a course check.
Written for Australia. The law, services and support lines in this course are Australian. Outside Australia, check your own law.
